ITSM Integration

Enrich workflows with priority, context, and accountability

Information technology teams who utilize ITSM systems daily to execute a variety of activities related to IT security and network operations want to pull in other system data required and connect other tools quickly for end-to-end automation. 


Security teams leverage ITSM to identify, prioritize and respond to threats more efficiently, which requires successful integration of disparate technologies in order to drive maximum effectiveness. 


The PangaeAPI™ platform offers reliable integration to ensure tickets are filled with the appropriate data, prioritized appropriately, activities are completed and tracked, and teams are able to streamline each ticket completion through an automated process within connected systems as required.


PangaeAPI is perfect for organizations who implement solutions related to the following security practices:


  • Governance, Risk & Compliance

  • Threat Management

  • Vulnerability Management (including selective remediation)

  • Firewall Management (including the automation of enforcement actions & quarantining of threats)

  • Identity Access Management (IAM)

  • Security Information & Event Management (SIEM)

  • Incident Response